Medical Receptionist (full time)
Under direction of the medical reception coordinator, the medical receptionist performs a variety of tasks as the first contact via telephone by the prospective patient with the practice. Essential duties include providing excellent customer/patient services via phone and in person; referring callers to the appropriate departments; making appointments for patients according to established protocols; assisting patients/families with forms. The position is considered a crucial link between the patient and the care delivered by clinical and service staff of the practice. The medical receptionist must work collaboratively with all clinical services staff in support of direct patient services, exhibiting flexibility and a “can do” attitude. Excellence in service to our patients and their families is our primary objective.
1. Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.
2. Provide information to patients and families concerning office policy and procedures; transfer phone calls ; work with central reception to ensure adequate phone coverage at all times.
3. Welcome and greet patients/parents/visitors to the practice in a manner that is helpful and
friendly; determine purpose of visit and direct patients/parents/visitors to appropriate person.
4. Schedule appointments for patients.
5. When scheduling appointments, carefully screens patients for new address, new patient visit or
update registration and informs patient of adequate information that must be presented at time of
6. Adheres to all practice policies on safety and security; maintains restricted areas safe by
safeguarding keyless entry codes and computer system passwords in strict confidentiality.
7. Must comply with practice HIPPA requirements.
8. Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
9. Inform patient/parent of existing balance and request patient payment at the time of the visit.
10. Call patients daily to confirm next day’s appointment.
11. Verifies method of payment for service (Medicare, private insurance, private payee,
MassHealth, etc.) and collects data and/or payment as appropriate.
12. Exercise problem-solving and conflict resolution skills when handling patient complaints; refer patient complaints to appropriate designated personnel as needed.
13. Attend scheduled staff meetings.
14. Performs other duties as may be required.
1. Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
2. Must have excellent customer service skills, communication skills,cultural sensitivity, and demonstrated ability to work.
3. Intermediate to advanced phone skills; able to effectively relate via the telephone and in-person to serve the needs of patients/parents/visitors in a manner that is efficient and productive.
4. Well developed verbal and written communication skills in English; Additional
language abilities desirable.
5. Knowledge of basic math and modern office procedures.
6. Ability to work well under pressure with minimal supervision. Proven flexibility and willingness to handle a variety of tasks.
7. Willingness to work evenings and/or weekends.
8. Basic to intermediate computer knowledge and skills.
EDUCATION AND EXPERIENCE
1. Graduation from high school or equivalent plus six months of medical receptionist experience in comparable health care setting.
2. Prior administrative or clerical experience in clinical or community-based setting highly
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Pediatric Clinical Nurse Manger- RN (full-time)
General Description: We are seeking a Pediatric RN Clinical Nurse Manager. The Clinical Nurse Manager will lead and support our dynamic nursing and medical assistant team. He/She will manage the daily clinical operations including patient and employee safety; employee staffing and orientation; maintain a dynamic and collaborative relationship with supervisor, RNs, LPNs, medical assistants and pediatric providers; ensure compliance with state and federal regulatory laws, ACO care requirements, and demonstrate excellence in service standards; supervise and serve as a professional role model for RN, LPN and medical assistants. The candidate should be mature and passionate about providing direct patient centered care. Engage in various professional development and educational trainings to enhance their ability to provide effective, efficient, and quality care.
The professional in this role will maintain the standards and scope of nursing practice; provide support and direction to staff to ensure practice efficiency and the delivery of quality care. Act as an advocate and conduit for communication to all nursing staff including medical assistants. Promote the profession of nursing practice through mentoring, professional development, and interactive collaboration with other disciplines.
Identify opportunities to enhance patient safety, patient satisfaction, and service excellence. Vaccine Management including supply and demand balances. Experience with quality improvement analyses and implementation is desirable. Collaborate with the leadership team and participates in Pediatric Physician Organization Learning Communities.
Bachelor of Science in Nursing is required.
Licensure to practice the profession of nursing as an RN in the Commonwealth of Massachusetts.
PALS certification is desirable
Exemplary leadership and management skills
Minimum of 6 years demonstrated clinical experience and skills in direct pediatric nursing.
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Behavioral Health Clinician
Bridgewater Pediatrics seeks a behavioral Health Clinician who will work on a multidisciplinary team in a pediatric primary care setting. S/he will provide behavioral health services to patients and families, within the practice’s model of the medical home. The clinician will also provide medical staff in the practice with consultative support, help coordination behavioral health referrals and services outside the practice. This candidate should be passionate about providing patient –centered care and should be willing to make quality improvements to best service their pediatric patients.
Summary of Duties:
Provide age – appropriate care for a wide patient panel, ranging from newborns to young adults
Build professional clinical relationships with patients and families who primary care providers refer them for behavioral health services
Provide evidence –based, short – term interventions, to patients and families with identified clinical needs in accordance with established professional standards and treatment models
Evaluate children with positive behavioral health screens to determine need to further diagnostic assessment and need for behavioral services
Provide consultative support to the practice’s providers
Provide documentation as required for approval of behavioral health services by health insurer
Assist with administrative tasks and oversight of the department (including ensuring compliance with insurance requirements for session notes, treatment plans, supervision, treatment authorizations, RBT requirements, Etc.
Engages in various educational and professional development trainings to enhance their ability to provide effective, efficient and quality care
Behavioral health Masters level degree. Social work from a CSWE- accredited program, marriage and family therapy, mental health counselor etc.
Is currently licensed in Massachusetts at the independent level (LICSW,LMHC)
Has experience with and comfortable working on a team
Has a minimum of 5 years clinical experience working with children and families, with direct experience in pediatric primary care
Has experience with the EMR system Epic
Has an understanding of the “behavioral health integration in primary care” and the “medical home”
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